Refund policy

DèFault — Millionaires Reserved

Purchase & Refund Policy 
Last updated: 27 July 2026

This Purchase & Refund Policy ("Policy") forms part of the Terms of Sale for all orders placed through defaultwrld.com and our Shopify storefront (together, the "Store"), operated by DéFault Wrld ("we", "us", "our"). By placing an order, you agree to this Policy.

1. Orders & Availability
   Only products marked "Available" on the Store can be purchased; all other showcased pieces are for display only and are not for sale. An order is confirmed once you receive an order confirmation email and payment has been successfully processed. We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability — in which case any payment already made will be refunded in full.
   
2. Pricing & Payment
   All prices are listed in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless stated otherwise. Shipping fees are calculated separately at checkout. Full payment is required at the time of purchase through the payment methods made available at checkout.
3. Shipping
   We currently ship only to Malaysia and Singapore. Estimated delivery times and shipping rates are shown at checkout. Risk of loss and title for items purchased pass to you upon our delivery to the carrier.
4. Returns, Exchanges & Refunds — All Sales Final
   Due to the limited, small-batch nature of our pieces, all sales are final. We do not offer returns, exchanges, or refunds for change of mind, incorrect size selection, or any other reason outside of Section 5 below. Please review sizing (including the size chart on the product page), colour, and order details carefully before completing your purchase.
5. Defective, Damaged, or Incorrect Items
   Notwithstanding Section 4, if an item you receive is defective, materially damaged in transit, or is not what you ordered, you are entitled to a remedy under this Section and under applicable consumer protection law (see Section 6).
   To request a remedy:
   • Contact us at defaultgroup1@gmail.com within 7 days of the delivery date shown by the courier.
   • Include your order number, a description of the issue, and clear photos or video of the item (and packaging, if damage is claimed).
   • Do not use, wash, or alter the item — claims for items showing signs of wear or use outside of reasonable inspection may be declined.
   Once your claim is reviewed and approved, we will, at our discretion and subject to stock availability, provide a free replacement or a full refund to your original payment method. We will confirm the outcome within 7 business days of receiving your claim, and approved refunds are processed within 14 business days thereafter. Return shipping for approved defective/incorrect-item claims is covered by us; we will provide instructions.
6. Your Statutory Rights
   Nothing in this Policy limits or excludes any right or remedy you have under mandatory consumer protection law that cannot lawfully be excluded by agreement, including (without limitation):
   • The Consumer Protection Act 1999 (Malaysia), which entitles consumers to a repair, replacement, or refund where goods fail to be of acceptable quality, fit for purpose, or as described.
   • The Consumer Protection (Fair Trading) Act 2003 (Singapore), including its Lemon Law provisions, which entitle consumers to repair, replacement, price reduction, or refund for goods that do not conform to contract at the time of delivery.
   Where this Policy and your non-waivable statutory rights conflict, your statutory rights prevail.
7. Order Cancellations
   Because orders are processed and dispatched quickly, we are generally unable to cancel or amend an order once it has been placed. If you contact us within 1 hour of placing your order, we will try our best to accommodate a cancellation before dispatch, but this cannot be guaranteed.
8. Lost or Undelivered Parcels
   If tracking shows your order as delivered but you have not received it, or if your parcel appears lost in transit, contact us at defaultgroup1@gmail.com within 14 days of the expected delivery date so we can investigate with the courier and, where appropriate, arrange a replacement or refund.
9. Changes to This Policy
   We may update this Policy from time to time to reflect changes in our practices or for legal or operational reasons. The version in effect at the time you place an order will govern that order. The "Last updated" date above indicates the most recent revision.
10. Contact Us
    For any questions about this Policy or to submit a claim under Section 5, please contact us at:
    DéFault Wrld
    Email: defaultgroup1@gmail.com
    Store: defaultwrld.com
    
    
    This document is a general-purpose policy template provided for convenience and does not constitute legal advice. Consumer protection obligations can vary and change, so we recommend having it reviewed by a qualified lawyer in Malaysia and Singapore before relying on it.